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Frequently asked questions
Refund and Return Policy
All sales made are final. Once an order has been made you will not be eligible for a refund. Our screening process is set up to be a minimal risk transaction for all parties.
Damaged or Missing Items
Once an order is shipped we no longer assume repsonsibilty for items lost or damaged during the shipping process. All items shipped are insured and can be resolved through the post office. We also have overnight shipping, required signature, and other shipping upgrades to ensure that as much precaution can be taken to prevent damages.
Unless otherwise specified all butters will melt in the heat. We take as many preventitive measures as we can (cold shipping) however we cannot guaruntee that items will not be melted when exposed to heat. We offer solutions to help troubleshoot the butter but items will not be elidgible for refund, return, or replacement.
Product Information/ Customer Education
Information for each product is always provided in the descriptions of each item. We welcome all and any questions about each product or service prior to purchases and even after a purchase has been made. It is the customer's sole responsibilty to make an informed decision upon purchasing any items or services.
Screening Process for Bulk Ordering
Upon request and consultation for purchasing a bulk order we have a screening process to ensure customer satisfaction and minimal risk.
Refund for bulk order deposit
If pay the deposit and decide to cancel or quit you will be elidgible for a partial deposit. There is a $30 cancelation fee. If your samples have not been shipped you will recieve a $70 refund. Once the samples ship the $30 cancelation fee plus $10 per sample that was sent will be deducted from the $100 deposit that was paid.
Refund for bulk order
Once a payment has been made for a bulk order you will only be elidgible for a partial refund depending on the stage of processing. For bulk orders there is a $200 cancelation fee that will be deducted from the total amount to be refunded. Specific terms and conditions will be written in the contracts.