CONTACT/FAQ

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Comedogenic Ratings

Comedogenic by definition means to cause blackheads by blocking the pores of the skin on your face. We take this term very seriously because this could mean the difference between help and harm when it comes to your skin. All facial items scale between 0 - 2 on the comedogenic scale meaning they are not likely to cause pore clogging. However all other products may contain ingredients scaling between 0 - 5 on the comedogenic rating scale. We STRONGLY advise against using non-facial items on your face to minimize any adverse effects and reactions. We also highly recommend researching the comedogenic rating on all ingredients before putting them on your face. We strive to ensure that everyone is as informed as possible when making a purchase with us to maintain the highest of integrity when it comes to taking care of your body.

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Payment

& Shipping

We accept all major credit and debit cards and PayPal. The normal turn around time from order placed to order shipped can take up to 7 business days maximum. Each item is made to order and is made in the order received. If you do not receive shipping confirmation with a tracking number via email within 7 days of placing an order please email us for a status update if we haven't touched based with you first.

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What to Expect with Natural Products

Natural products without chemical additives behave a little different than items that are curated for mass production at low costs. Separation is likely to occur with some items. If an item separates or melts it can be shaken or mixed to return to the state you received it in. What is not normal is a blueish or grey discoloration and or sour or fermented smells. If you suspect that your item has expired before the expiration date please let us know and we will be more than happy to replace or refund you for the item. Please check the product information, instructions, and disclaimers to make a fully educated purchase. 

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Returns

& Refunds

As our valued customer we want to make sure you receive quality product and are satisfied with your purchase. If your experience is not excellent we would like to know about it. Please let us know as soon as possible or within 14 days of receiving order. If you receive an item that is damaged, missing, or in poor condition we will send you a replacement or store credit or a refund upon request. In order to expedite your concern please help us improve the experience by sending any pictures, videos, and any details regarding the issue. Please give us 48 hours to respond to your email or message. It is the receiver's responsibility to assume proper care and storage of the items as described in the items description. If there are any questions please reach out before the product arrives we are happy to provide clarity anytime. BLKFlowerco reserves the right to decline and/or cancel any order for any reason. You will be notified upon any adjustment made. All refunds for orders with confirmed shipping arrival are subject to a 35% material recovery fee. Allow 1-2 weeks to receive funds. 

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Seasonal Effects on Products

As the seasons change throughout the year, the weather can and most likely will affect the condition of certain but not all items. Body butters and other like items must be tracked while shipment. Blkflowerco cannot guarantee items once placed in shipment. We do however attempt to resolve any issues our carriers appear to be at fault of. For orders with meltable items it is the customer's responsibility to track and receive their order. Any order that is not obtained within 8 hours of delivery is not eligible for a full refund. During the winter items may harden and become more solid. In either case the items are still usable unless as item has spilled. If you receive an item in a state to which you cannot use it we will be happy to send you a complimentary replacement. If your item is melted cooling it in the fridge and rewhipping will fix the issue. If an item is too solid, applying a low amount of heat and massaging tube or remixing it will fix that issues. Please feel free to contact us if you have any other questions regarding the state of your order. Each product page contains product descriptions, instructions for use and disclaimers. Please check the product disclaimers of each product.

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